Account Manager

Careers >> Account Manager

Account Manager

If you are self-motivated and a good communicator who loves making customers feel great about the service they’ve received, then Account Manager is the role for you. Navitas Safety are rapidly growing and already count some of the world’s best-known brands as clients (world domination is our aim *raises pinky finger*). We need you to support our ongoing growth! 🚀

So, what's the role?

We’re looking for an experienced Account Manager with a solid understanding of customer relationship management and excellent interpersonal skills. Your mission would be to manage our expansive list of client accounts and ensure they are happy with us. You will work alongside other account managers, part of our lovely Marketing team. Main responsibilities include:

Be the primary point of contact and build long-term relationships with our clients
Focus on client satisfaction and retention by delivering exceptional client service
Empathetic personality to create value for each client based on their needs
Must be able to uncover revenue opportunities and up-sell services to existing clients
Able to work within budgets
Manage clear communications between clients and our internal teams
Regularly communicate the progress of initiatives both internally and to clients
Forecast and track key account metrics
Monitor and analyse customer’s usage of all our products and services

Now, some more about you.

You’ll be passionate about customer service and have experience in account management and/or customer services. We’d like someone who has a growth mindset and always goes the extra mile to help Navitas Safety grow. You’ll also relish the opportunity to manage an extensive list of clients and be self-motivated to ensure you deliver – no micromanagement here!

Essential:

Proven account management/customer services experience

Demonstrated ability to communicate, present and influence effectively
Proven ability to manage multiple projects at a time
An eye for detail
Excellent listening and negotiation skills
Outstanding verbal and written communications capabilities
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritise among competing tasks
A positive mindset

Desirable:

Keen interest in the hospitality sector
Previous experience with a subscription-based product/service
Knowledge of Google Apps and help desk support software advantageous

Being part of Navitas Safety:

The position is mostly remote, with monthly (or more regularly if you prefer!) team meet ups in the office
Bank holidays added to annual leave allowance so you can be flexible! Don’t want to take Easter off? You don’t have to! 🏖️
Get your birthday off on top of your annual leave too! 🎂
Company benefits platform 🧡
Employee recognition scheme 🏆

Just a little bit more about Navitas Safety...

We like to stand out. We’re not your typical cookie cutter company and neither is our marketing. We make safety simple. We’re raising the safety standards across the foodservice and hospitality industry with award winning technology, services and unrivalled expertise. Our roots were founded in food safety consultancy over 30 years ago and now Navitas Safety supports over 13,000 businesses in 4,000+ locations with our unique all-encompassing safety solutions.

We have ambitious plans to continue to expand internationally and to take our brand to new heights! Fancy being part of this epic journey? 🚀

How to apply

Please send us your CV and a covering letter, stating why you’d love to work for Navitas Safety and what you could bring to our team. 🧡

Navitas Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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