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Digital Food Safety 🌡
Here at Navitas, we’re on a mission to raise safety standards across the food service and hospitality industry using technology and expertise.
Our roots are founded in the pedigree of a 30+ year old consultancy that now being supercharged with cutting-edge and disruptive software and hardware technology.
We’re addressing a huge domestic market, with ambitious plans to expand internationally, backed by PE investors and a management team with experience across the industry and multiple start-up exits.
We’re looking for someone to lead our small Support team. Our customers lean on us for both technical advice with our suite of hardware and software solutions, as well as relying on us to advise them on industry best practice in order to help raise their safety standards and gain efficiencies within their businesses.
There’s a wide range of clients, from award winning fish and chip shops, to Michelin Star restaurants, to global coffee and burger chains.
You will be expected to coordinate and delegate the day to day responsibilities of the support team ensuring the highest level of service for our customers; to take full ownership of the performance of your team by providing training, monitoring customer interactions and attending regular 1:1’s to provide constructive feedback; and to be responsible for our support system ‘Zendesk’ and the data within, providing regular performance reports to the Head of Operations.
Your Key Responsibilities:
You must have:
The position is fully remote (we’ve decided to permanently leave the commute and office lifestyle behind post Covid) and we anticipate monthly meet ups in various locations to strengthen our relationships once it’s appropriate to do so.