Hardware Solutions Engineer

Careers >> Hardware Solutions Engineer

Want to be part of something exciting? Navitas Safety is going places and growing fast. We are growing our team to enable our rapid global expansion plans and now is the perfect time to be part of the action from the start.

What's the role?

We are looking for an expert in all things related to IoT, LoRaWAN, IP Networking, Linux and Android based technology who will provide training to our Support and Onboarding teams along with creating and circulating accompanying process and technical documentation.

You will also act as an escalation point for internal staff and customers on DFS hardware queries. You will also manage hardware returns and act as a point of contact for our third-party provider of logistics services.

You will work closely with Engineering and R&D teams to investigate and develop hardware improvements based on analysis of common issues.

You will be expected to travel to client sites and carry out site surveys and installations. To manage the onsite installations diary and liaise with white glove installation teams to ensure cover, whilst ensuring they are sufficiently trained and proficient in our installation procedures.

The ideal candidate:

Experience with connected IoT devices and familiarity with Radio Frequency solutions.
Experience with stock management and logistics.
Cross-functional team player. Working closely with Sales, Product, Onboarding and Support
to ultimately achieve successful delivery of our solutions to a wide range of small to
enterprise businesses.
Management and communication with suppliers and distributors
Advanced IT knowledge, able to troubleshoot and identify appropriate solutions on a wide
range of issues.
Knowledge of Microsoft Office packages
Strong verbal and written communication skills.
Ability to understand technical problems and explain them using non-technical language.
Strong organisational skills with ability to work under pressure and in a busy environment.

Responsibilities:

Gain detailed knowledge and understanding of existing hardware product designs.
Manage hardware shipping and returns.
Work with Engineering / Manufacturers to improve product offering.
Liaise with App developers to ensure the alignment of hardware, firmware and app software
Manage relationship with logistics partner and acting as a point of contact.
Manage onsite installations diary and relationship with White Glove installation team.
Plan and attend site surveys for Enterprise customers and feed information to Project
Manager responsible for the client.
Attend enterprise client meetings, where required, to address technical questions.
Attend onsite installations and training sessions where required.
Act as a final escalation point for technical queries, take ownership, and provide solutions.
Train colleagues and white glove installation partners on installation procedures and
produce / review process documentation.
Produce technical specification documentation.
Share identified best practice with colleagues.
Communicate hardware and any related software changes to teams.
Constantly review ways of working to improve service delivery.
Assist and support.

Being part of Navitas Safety:

Work from home options – we don’t need you to be in the office if you don’t have to be!
Bank holidays added to annual leave allowance so you can be flexible! Don’t want to take Easter off? You don’t have to! 🏖️
Get your birthday off on top of your annual leave too! 🎂
Private health care cover with Vitality once you’ve passed probation 🧡
Employee recognition scheme 🏆

Just a little bit more about Navitas Safety...

We like to stand out. We like to stand out. We’re not your typical cookie-cutter company. We’re on a mission to raise safety standards across the food service and hospitality industry. Our roots were founded in food safety consultancy over 30 years ago and now we’ve supercharged this with cutting-edge and disruptive software and hardware technology. We have ambitious plans to continue to expand internationally – we want to be the safety solution in every kitchen in the world. We’re aiming big!

We work in the safety space in the most exciting industry in the world; hospitality. We like to do things differently and we want to find the perfect candidate help us continue our successful trajectory to greatness. 🚀

How to apply

Please send us your CV and a covering letter, stating why you’d love to work for Navitas Safety and what you could bring to our team. 🧡

Navitas Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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