Got less than a 5-star food hygiene rating?
Start with the areas you can improve today.
A food hygiene rating below 5 does not have to stay that way. The right next step is to understand where your business scored down and start addressing the gaps.
Navitas Safety has supported food and hospitality businesses with food safety, training and compliance for over two decades.
Start with the areas you can improve today.
No pressure. Practical food safety support when you need it. Spoken to us today? You’re in the right place.
Why did you score below 5?
Food hygiene ratings consider three broad areas. Your inspection report will show where improvement was required.
Hygienic food handling
How food is prepared, cooked, stored and handled.
Hygienic food handling
The cleanliness and condition of your facilities and equipment.
Management of food safety
How your business manages food safety day to day.
Food safety is what we do.
Navitas Safety helps hospitality and food businesses manage food safety, compliance and training. Our Academy is designed to give teams access to practical online training that can be purchased and assigned quickly.
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A good place to start: make sure your team is trained.
If your inspection highlighted weaknesses in food handling or management of food safety, review whether the right people have the right training.
Managing Food Safety Level 3
For supervisors, managers and people responsible for food safety.
View course for pricing
Start with your inspection report.
Your rating is based on what the food safety officer saw on the day of inspection. Look at the comments on your report and identify which areas need attention.
Hygienic food handling
Review staff knowledge, food handling practices, temperature control, cross-contamination controls and relevant training.
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Cleanliness & condition
Review cleaning standards, equipment condition, maintenance and the physical condition of food areas.
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Management of food safety
Review documented procedures, day-to-day records, supervision, staff understanding and how consistently controls are followed.
Training may form part of the answer, particularly where staff knowledge or management controls need strengthening.
Your first 5 actions after a rating below 5.
A straightforward starting point for turning your inspection feedback into an action plan.
Read the inspection report in full.
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Identify which of the three rating areas scored down.
Correct any immediate food safety or cleanliness issues.
Review staff training and management controls.
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Create an action plan and keep evidence of what you have changed.
Food hygiene rating FAQs
Straight answers to common next-step questions.
Will training automatically improve my food hygiene rating?
No. Training can address staff knowledge and support stronger food safety management, but the rating also considers hygienic handling, cleanliness and condition, and management systems. Start with the findings in your inspection report.
Which food safety course should my team take?
Match training to each person's responsibilities and the gaps identified in your inspection report. Food handlers may need Food Safety Level 2; supervisors may need management-focused training. Review the course details before choosing.
Can I buy training for several employees?
Yes. Choose a course and select the number of learner licences you need in the shop prototype. One licence is needed per learner.
How quickly can my team start?
The proposed Academy journey is designed for you to assign licences after purchase. This prototype does not process purchases or provide live learner access.
What should I look for on my inspection report?
Look for the specific comments under hygienic handling, cleanliness and condition, and management of food safety. Prioritise urgent issues and use the findings to make an action plan.
Can Navitas review my situation with me?
The proposed callback option lets you share the areas you need help with. This prototype form does not send requests yet; a live contact service is needed before launch.
Can I request another inspection?
Your local authority can explain its revisit or re-rating process, requirements and eligibility. Check the rules that apply to your business before applying.
