BaxterStorey achieve World Class Safety status, cementing themselves as the first ever Business & Industry Sector Caterer to achieve the prestigious milestone. The status was awarded by Hospitality Assured, the quality standard developed by the Institute of Hospitality.
World Class Safety
BaxterStorey were awarded a 86.4% mark in their Hospitality Assured assessment, eclipsing the sector average mark of 73.2% and placing BaxterStorey as the highest scoring organisation on the leaderboard.
In order to achieve this feat, BaxterStorey were assessed by Hospitality Assured against the nine steps of their Hospitality Assured standard. These steps range “from customer research and business planning to service delivery and how organisations use customer feedback to improve services.” This process was devised in order to accurately assess hospitality businesses on their customer experience and continuous improvement.
As a result of scoring higher than 80% in all nine individual steps, BaxterStorey earned themselves the prestigious World Class status.
Managing Director, Peter Kent, was proud of his team’s accomplishment:
“We have been on a significant journey the past few years, with the pandemic giving us as opportunity to reflect and reset. We know the positive impact training and development has on our teams as they learn and find confidence; nurturing talent and championing individuality is how we will continue to grow both the business and the industry.”
Navitas Safety are proud to support BaxterStorey on their journey for continual improvement and safety excellence.
20 years of Safety Partnership
Navitas Safety have partnered with BaxterStorey for the past two decades, supporting with safety auditing and policy development across all sites. Our safety experts provide professional insight and specialised coaching advice. We provide guidance on all things food safety, fire safety and health and safety.
Plus, in an effort to continually better safety practices, our partnership is constantly expanding. Therefore, we have even more exciting things rolling out in 2024.
Together, we strive to surpass new safety goals as each year passes.
We commend BaxterStorey on their huge achievement. Next, we look forward to helping them further exceed expectations.