Onboarding Coordinator

Careers >> Onboarding Coordinator

About Navitas Safety

Are you ready to join something truly extraordinary? At Navitas Safety, we’re the proud creators of what we believe is the most exhilarating innovation in safety technology worldwide. Navitas Safety is on a mission to raise safety standards across the food service and hospitality industry.

Our roots were founded in food safety consultancy over 30 years ago, before we supercharged this with cutting-edge software and hardware technology. We’re committed to revolutionising safety solutions and empowering businesses. 🚀 Together, our goal is to be the SaaS safety solution in every kitchen in the world.

Freshly fuelled by a £3.5 million Series A funding round, our mission is to boost our growth and build our brand presence across key industry verticals.

About the Role

Reporting to the Onboarding Manager, you will directly own day to day management and delivery of projects, working closely with customers, internal resources and ensuring timely delivery, to scope and on time. You will manage the customer’s journey from both a technical and business perspective, guiding them efficiently through the required steps to achieve a successful deployment and to maximise the value from our solutions. Our customers lean on us for both technical advice with our suite of hardware and software solutions, as well as relying on us to advise them on industry best practice in order to help raise their safety standards and gain efficiencies within their business.

Whilst this is a home-based role, there will be a requirement for infrequent visits to our office in Leicester.

Key Responsibilities:

Taking ownership of multiple new customer deals and managing their journey through the onboarding process
Creation of system templates such as audit forms, routine checklists etc
Carry out client training walkthroughs that address specific and bespoke client needs
Testing of completed software build and verification against customer requirements/specification
Responding to and managing customer queries or technical requests, including liaising with the wider company departments as required
Obtaining of customer sign-off to completion of onboarding process
Handover of customer to Support Team and/or Account Management Team and documentation of specific requirements
Completing ad-hoc duties, as assigned, for the facilitation of existing Navitas customer requirements
Assist with the administration of larger Enterprise clients, alongside the Project Management Team
Maintaining accurate and up to date information relating to the onboarding process in our CRM system
Keep up to date on the latest platform developments, hardware updates and best practices
Assist with the internal training of new starters within the Onboarding Team
Effectively communicate with clients, other departments and management
Assist in any department or company projects and growth objectives when required
Help foster company-wide culture of Customer Success and product awareness
Meet any performance KPIs that are subsequently put in place to monitor the role

Requirements:

Good software skills and comfortable with data entry.
Strong verbal and written communication skills.
Proven influencing skills.
A desire to improve ways of working to enhance service delivery.
Ability to understand technical problems and explain them using non-technical language.
Customer service skills.
Excellent telephone manner.
Ability to work under pressure and in a busy environment.
Strong organisational skills with the ability to prioritise own workload and others.
Excellent multi-tasking skills and the ability to manage multiple customer requirements.
You must also be fluent in English.
Knowledge of Microsoft Office packages.

Desirable:

Previous experience of working with SaaS implementation.
Project co-ordination or project management experience.
Food industry knowledge would be an advantage.

What We Offer

Competitive salary and benefits package
Opportunities for professional growth and career development
The chance to make a significant impact on Navitas Safety’s growth and success
Vitality Private Healthcare and Life Insurance and Perks
Hybrid working with one or two days a week in the Leicestershire office
Bank holidays added to annual leave allowance. Don’t want to take Easter off? You don’t have to!
Get your birthday off on top of your annual leave too! 🎂

If you think this sounds like you, we’d love to hear from you!

How to Apply

Please send us your CV and a covering letter, stating why you’d love to work for Navitas Safety and what you could bring to our team. 🧡

Navitas Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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