Onboarding Co-ordinator

Careers >> Onboarding Co-ordinator

Onboarding Co-ordinator at Navitas

Here at Navitas, we’re on a mission to raise safety standards across the food service and hospitality industry using technology and expertise.

Our roots are founded in the pedigree of a 30+ year old consultancy that now being supercharged with cutting-edge and disruptive software and hardware technology.

We’re addressing a huge domestic market, with ambitious plans to expand internationally, backed by PE investors and a management team with experience across the industry and multiple start-up exits.

The Role

We’re looking for someone to take our new customers through our onboarding process from sales completion, through design and implementing solutions, to system training and go live and to oversee their transition to BAU under our Account Management Team. 

You will manage the customer’s journey from both a technical and business perspective, guiding them efficiently through the required steps to achieve a successful deployment and to maximise the value from our solutions.  Our customers lean on us for both technical advice with our suite of hardware and software solutions, as well as relying on us to advise them on industry best practice in order to help raise their safety standards and gain efficiencies within their business.

There’s a wide range of clients, from award winning fish and chip shops, to Michelin Star restaurants, to global coffee and burger chains.

Your Key Responsibilities:

  • Customer engagement and guidance throughout the onboarding journey.
  • Data collection, verification and importing/entry to the platform. 
  • Building software platforms to customer’s business requirements. 
  • Creation of system templates such as audit forms, routine checklists etc
  • Testing of completed software build and verification against customers requirements/specification.
  • Responding to and managing customer queries or technical requests, including liaising with the wider company departments as required. 
  • Customer system walkthrough and training. 
  • Obtaining customer sign-off to completion of onboarding process. 
  • Handover of customer to Account Management Team and documentation of specific requirements. 
  • Maintaining accurate and up to date information relating to the onboarding process in our CRM system.
  • Meet performance KPIs.

You must have:

  • Good software skills and comfortable with data entry.
  • Strong verbal and written communication skills.
  • Proven influencing skills.
  • A desire to improve ways of working to enhance service delivery.
  • Ability to understand technical problems and explain them using non-technical language.
  • Customer service skills.
  • Excellent telephone manner.
  • Ability to work under pressure and in a busy environment.
  • Strong organisational skills with the ability to prioritise own workload and others.
  • Excellent multi-tasking skills and the ability to manage multiple customer requirements.
  • You must also be fluent in English.
  • Knowledge of Microsoft Office packages.

Desirable factors:

  • Previous experience of working with SaaS implementation. 
  • Project co-ordination or project management experience. 
  • Food industry knowledge would be an advantage.

The position is fully remote (we’ve decided to permanently leave the commute and office lifestyle behind post Covid) and we anticipate monthly meet ups in various locations to strengthen our relationships once it’s appropriate to do so.

Navitas Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By submitting your details to us, you agree to our privacy policy and terms and conditions